How can we help you today?
Search for an answer or tell us what's happening. Our support team has your back.
What do you need help with?
Pick the issue and we'll take you to the form with everything ready, or describe it in your own words.
Request support
The more detail you give us, the faster we solve it: what happened, since when and who it affects.
Our response commitments
Times agreed in our support, hosting and cloud plans.
- First response · IT Support & Outsourcing
- 4 to 8 hours
- Critical incident response · Cloud & DevOps
- 1 hour
- Restore time · Hosting & Maintenance
- Under 2 hours
- Backups · Hosting & Maintenance
- Daily
Explore by category
Hosting, domain and email
Can I migrate my current site?
Yes. We migrate your site to our managed infrastructure with no noticeable downtime.
What does support include?
Monitoring, updates, backups and incident response depending on the plan you choose.
How often do you back up?
We run automatic daily backups, with configurable retention.
IT support and help desk
Do you offer on-site support?
Mainly remote; we coordinate on-site visits based on your location and plan.
What is an SLA?
An agreement defining guaranteed response and resolution times for your peace of mind.
Can you reinforce my current team?
Yes. We offer outsourcing and staff augmentation to complement your in-house team.
Security and backup
How often should I audit my system?
We recommend an audit at least once a year and after every major change to your platform.
What is pentesting?
A controlled test where we simulate real attacks to find vulnerabilities before an attacker does.
Do you help with data regulations?
Yes. We guide you to comply with the data protection regulations that apply to your business.
Cloud and servers
Do you work with my current cloud provider?
Yes. We have experience with AWS, Google Cloud and Azure, and can migrate between them if it helps.
Do you offer ongoing support?
Yes. We have operations and support plans to keep your infrastructure healthy.
Can you migrate my system to the cloud?
Absolutely. We plan and execute the migration minimizing downtime and risk.
Rented equipment
What's the minimum rental term?
We have plans from 1 month for events, projects or operational peaks, and 12, 24 and 36-month plans with lower rates for permanent workstations.
What happens if a device breaks?
Support and maintenance are included. If it can't be repaired right away, we deliver a replacement unit so nobody stops working.
Can I keep the equipment at the end?
Yes. When the contract ends you can renew with new equipment, extend the rental or buy the units at their residual value.
Your website
How long does a website take?
A landing page can be ready in 1–2 weeks; a full corporate site, between 4 and 8 weeks depending on scope.
Will the site be easy to manage?
Yes. We integrate a tailored content manager so you can edit text and images with no technical skills.
Does it include hosting and domain?
We can manage hosting, domain and maintenance as an add-on, or deploy it on your own infrastructure.
Still need help?
Help Center
Answers to frequent questions about services, products, payments and plans.
