Help Desk
Supporting by email and WhatsApp works until you have 40 open cases and nobody knows which one is urgent. The help desk turns every request into a ticket with an owner, a priority and an SLA clock, and publishes a knowledge base so half the cases resolve themselves.
Who it's for: Ideal for IT, support and after-sales teams.
- Tickets via email, chat or web portal
- Priorities, categories and SLAs
- Knowledge base and self-service
- Satisfaction surveys per case
Clear priorities
Every ticket has a category, impact and deadline: the urgent gets handled before the loud.
Fewer repeat cases
The self-service portal and knowledge base cut down the same old tickets.
Evidence to negotiate with
Volume and SLA compliance reports that justify headcount, budget or process changes.
Help Desk
Receive, prioritize and resolve requests with tickets, service level agreements (SLA) and a knowledge base.
Included modules
Ticket intake via email, chat, portal and phone
Categories, priorities, SLAs and automatic escalation
Public and internal knowledge base
Self-service portal with status tracking for users
Asset inventory linked to each case
Satisfaction surveys and compliance reports
Proven product, tailored implementation
We don't start from scratch: we begin with a solid base and adjust it to your operation. Less time, less risk, the same tailored result.
In weeks, not months
The core is already built and tested: we focus on configuring it for your business.
100% customizable
We adjust modules, fields, permissions and workflows to match the way you work.
Cloud or your own server
You choose where your data lives: our infrastructure or your company's.
Training and support
We guide your team through rollout and stay available long after launch.
A clear process, from idea to launch
An agile, transparent methodology so you always know exactly where your project stands.
- 01Stage 1
Discovery
We understand your business, goals and users to define the ideal scope.
1 week · Discovery meeting
- 02Stage 2
Strategy & Design
We prototype the experience and visual identity before writing a line of code.
1–2 weeks · Approved prototype
- 03Stage 3
Development
We build in sprints, with continuous delivery and quality control at every step.
2–8 weeks · Demo every two weeks
- 04Stage 4
Launch & Growth
We ship, measure and optimize so your product keeps evolving.
Ongoing · Metrics and improvements
Questions about this product
Yes. You can run separate queues: one for employees (IT, payroll, facilities) and one for customers, each with its own SLAs.
The system warns before it expires, escalates to the next owner and logs the breach in the report.
Yes. A WhatsApp or web conversation can become a ticket in one click, keeping the full history.
Frequently asked questions
Between 2 and 8 weeks depending on the product and the level of customization. We give you an exact timeline after the first meeting.
Yes. All our products are customizable: we adjust modules, fields and workflows, and build new features whenever you need them.
Yes. We connect to your ERP, CRM, payment gateways, invoicing and any tool that exposes an API.
We offer both models: a monthly subscription with support included, or a one-time payment with the code in your name. We'll explain which fits your case.
Shall we see it running with your data?
We schedule a demo, understand your operation and send you the implementation proposal at no cost.
