Your tech team, always available

IT Support & Outsourcing

We're the technology extension of your team. We provide technical support, help desk and IT outsourcing with clear response times so your operation never stops.

First response:: 4 to 8 hours
Coverage:: Mon–Fri 8:00–17:00

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Starting at$690.000 /month

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What it's about

IT Support & Outsourcing

Technical support, help desk and IT outsourcing so your operation never stops.

Help desk and remote support
IT staff outsourcing
Preventive and corrective maintenance
Service level agreements (SLA)

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Hours and scope

Coverage for your operation

You know exactly when we're on, how often we run maintenance and when you get the service report.

CoverageMon–Fri 8:00–17:00

Preventive maintenance

Quarterly

Service report

Monthly

Support plans

See plans

Help Desk
Remote support so your team is never stuck.
From $690.000/mo
Pro Support
Extended coverage, monitoring and a dedicated account owner.
From $1.490.000/mo
IT Outsourcing
Dedicated technical staff embedded in your internal team.
Custom quote

How your help desk goes live

From inventory to an SLA that actually holds

A support service is measured in response times, not in good intentions.

01
Assessment of your operation
We inventory devices, users, licenses and the systems your day-to-day depends on.
1 week · IT inventory
02
Service agreement
We define channels, hours, priorities and committed response times per case type.
3–5 days · Signed SLA
03
Help desk rollout
We stand up the help desk, train your users and hand over the contact channels.
1 week · Desk operating
04
Support and maintenance
We resolve incidents within the SLA and run scheduled preventive maintenance.
Ongoing · 4–8 hour SLA
05
Improvement committee
We review the month's indicators and attack the root cause of recurring cases.
Monthly · Service committee

And it starts over: this service doesn't end, it's sustained month after month.

Why choose Engynex

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Support with guaranteed times to resolve incidents without delays.: Fast response
An expert IT team without the cost of hiring and training in-house.: Cost savings
Prevention and monitoring so problems don't slow your business.: Operational continuity

Your service, in writing

What you get

You know what we promise, what we handled and the state of every device. No fine print.

Support plan with SLA
Active help desk
Support reports
Scheduled maintenance

Service sheet

First response: 4 to 8 hours
Coverage: Mon–Fri 8:00–17:00
Preventive maintenance: Quarterly
Service report: Monthly

Device inventory

Choose the plan that fits your project

Reference prices in Colombian pesos. We adapt the scope to what you actually need and send you a formal quote at no cost.

Help Desk

From

$690.000/month

COP

Remote support so your team is never stuck.

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Includes

Up to 10 users covered
Remote support during business hours
Ticket management and reports
Quarterly preventive maintenance
8-hour response SLA

Pro Support

Popular

From

$1.490.000/month

COP

Extended coverage, monitoring and a dedicated account owner.

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Includes

Up to 30 users covered
Server and device monitoring
Scheduled on-site visits
License and backup management
4-hour response SLA

IT Outsourcing

Custom

Tailored quote

Dedicated technical staff embedded in your internal team.

Talk to an advisor

Includes

Dedicated profiles (support, infra, development)
Extended or 24/7 coverage
Full management of your IT area
KPIs and monthly committee
Scale up or down on demand

Values are in Colombian pesos (COP) and exclude VAT. The final price depends on the agreed scope; quotes and advice are always free.

FAQs

Mainly remote; we coordinate on-site visits based on your location and plan.

An agreement defining guaranteed response and resolution times for your peace of mind.

Yes. We offer outsourcing and staff augmentation to complement your in-house team.

Standard plans cover business hours. Extended or 24/7 coverage is available in the outsourcing plan or as an add-on.

Most cases are solved remotely within minutes. The Pro plan includes scheduled on-site visits, and we can add one-off visits depending on your location.

We let you know before it becomes a problem and adjust the plan to your actual number of users, with no surprise charges.

About working with Engynex

For one-time projects we work with 50% upfront and 50% on delivery; large projects are split into milestones. Monthly plans are billed at the start of each month. We accept bank transfer, PSE and card.

No. All published values are in Colombian pesos before VAT. The formal quote shows the full breakdown.

Every development includes a warranty on functional defects (2 to 6 months depending on the plan). We fix any failure attributable to our work at no cost.

One-time projects have no minimum term. Monthly plans are agreed for 3 or 12 months depending on the service, and it's always in writing before we start.

Yes. We serve clients across Latin America remotely and can invoice in US dollars when needed.