Support and sales

Business Chat

Serve every customer from a single inbox

Business Chat

What it's about

Business Chat

When support is spread across one rep's WhatsApp, marketing's Instagram and the service mailbox, someone always slips through. Our business chat brings every channel into a single shared inbox, with an AI chatbot that handles the repetitive questions and escalates to a person when needed.

Bring WhatsApp, your website and social media into one inbox, with an AI chatbot, quick replies and support metrics.

Most requestedWho it's for: Ideal for sales and customer service teams.

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How it works

From message to sale

This is how a conversation moves through the platform: it comes in on any channel, the chatbot handles the repetitive part and an agent closes what needs a person.

01 / 04

Message arrives

Every channel lands in the same shared inbox: nobody checks four different apps.

What's involved at this stage

Unified inbox: WhatsApp, web, Instagram and Facebook
Shared multichannel inbox with tags and filters

01
No conversation left unanswered
Automatic routing, wait-time alerts and reassignment when a rep isn't available.
02
History stays with the company
Conversations and contacts live in the platform, not on one person's phone.
03
24/7 coverage without hiring
The chatbot answers FAQs, quotes and books appointments while your team sleeps.

What's included

Included modules

Shared multichannel inbox with tags and filters
AI chatbot trained on your catalog and policies
Quick replies, templates and approved broadcasts
Contact record with full history per customer
Metrics dashboard: first response, resolution and CSAT
Roles, shifts and business hours per team

How we deliver

Proven product, tailored implementation

We don't start from scratch: we begin with a solid base and adjust it to your operation. Less time, less risk, the same tailored result.

In weeks, not months
The core is already built and tested: we focus on configuring it for your business.
100% customizable
We adjust modules, fields, permissions and workflows to match the way you work.
Cloud or your own server
You choose where your data lives: our infrastructure or your company's.
Training and support
We guide your team through rollout and stay available long after launch.

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Questions about this product

Not necessarily. We can migrate your current number to the WhatsApp Business API or set up a new line; we explain the implications of each option before deciding.

From 1 to hundreds. Licensing scales with the number of connected agents and you can move up or down by season.

No. It's trained only on your information and configured to recognize its limits and hand the conversation to a person when it doesn't have the answer.

Frequently asked questions

Between 2 and 8 weeks depending on the product and the level of customization. We give you an exact timeline after the first meeting.

Yes. All our products are customizable: we adjust modules, fields and workflows, and build new features whenever you need them.

Yes. We connect to your ERP, CRM, payment gateways, invoicing and any tool that exposes an API.

We offer both models: a monthly subscription with support included, or a one-time payment with the code in your name. We'll explain which fits your case.