Clear answers before you start

We reply within 24 business hours. On WhatsApp, usually within minutes.

Yes. The quote and initial advice are completely free and with no commitment.

Yes. We work remotely with clients across Latin America.

We schedule a discovery call, understand your needs and send you a tailored proposal.

For one-time projects we work with 50% upfront and 50% on delivery; large projects are split into milestones. Monthly plans are billed at the start of each month. We accept bank transfer, PSE and card.

No. All published values are in Colombian pesos before VAT. The formal quote shows the full breakdown.

Every development includes a warranty on functional defects (2 to 6 months depending on the plan). We fix any failure attributable to our work at no cost.

One-time projects have no minimum term. Monthly plans are agreed for 3 or 12 months depending on the service, and it's always in writing before we start.

Yes. We serve clients across Latin America remotely and can invoice in US dollars when needed.

A landing page can be ready in 1–2 weeks; a full corporate site, between 4 and 8 weeks depending on scope.

Yes. We integrate a tailored content manager so you can edit text and images with no technical skills.

We can manage hosting, domain and maintenance as an add-on, or deploy it on your own infrastructure.

With the subscription there is no setup fee: we provide the domain, hosting, SSL and maintenance for as long as the plan is active. With the one-time payment the site is yours from day one and hosting is optional.

The domain is registered in your name and we transfer it to you. The site stops being published on our infrastructure, but you can move to a one-time plan by paying the difference for the development.

We deliver the site with technical SEO, sitemap and analytics configured, which is the foundation for ranking. Ranking for competitive keywords also requires ongoing content and link building.

Yes. We connect with ERPs, CRMs, payment gateways and any API so everything works together.

We work in sprints, with version control, automated tests and staging environments before production.

Yes. On completion you receive full ownership of the code and the project's technical documentation.

That's what we recommend most. We build the base with a scalable architecture, you validate it with real users, and then we add modules in phases without rebuilding what already exists.

You do. At project close we hand over the repository, documentation and credentials. Your data always lives on the infrastructure you choose.

We work in sprints with deliveries every two weeks. Minor changes go into the next sprint; anything that expands scope is quoted separately and you decide whether it goes in now or later.

We recommend the technology based on your budget and needs. Hybrid apps cut costs while keeping high quality.

Yes. We manage the entire publishing process on the App Store and Google Play.

We offer maintenance plans to keep the app compatible with new iOS and Android versions.

Yes, and we recommend it: apps are published under your developer account so ownership stays with you. If you don't have one, we help you create it (Apple costs USD 99 per year, Google USD 25 once).

With a maintenance plan we keep the app compatible and publish the updates. Without a plan, we quote the update whenever you need it.

Yes. From the first weeks you get access to test builds (TestFlight and APK) so you can use the app while we build it.

We work with Wompi, PayU, Mercado Pago, Stripe, PayPal and others depending on your country and needs.

Yes. We sync the store with your inventory system or ERP to avoid overselling.

Depending on your case: custom solutions, Shopify or WooCommerce. We recommend the best option.

Fees are set by each gateway (in Colombia they usually range from 2.5% to 3.5% plus VAT per transaction). We don't take any commission on your sales.

Yes. We connect your catalog with WhatsApp Business, Instagram and Facebook Shops so you sell on whichever channel your customer prefers.

In the Starter plan we upload up to 100 products with the information you provide. For larger catalogs we run a bulk import from your spreadsheet or ERP.

If it has an API or database, almost always yes. We assess each case with no commitment.

It's the door that lets two programs exchange information securely and automatically.

When it fits, yes (Zapier, Make). For complex cases we build custom integrations.

We look for alternatives: scheduled exports, direct database access or interface automation. We assess it at no cost before quoting.

Every integration includes event logging, automatic retries and email or WhatsApp alerts when something doesn't go through.

When it fits, yes: they're faster and cheaper for simple flows. For high volumes or complex logic we build a custom integration.

Both. We can hand off the design ready for your team or build it ourselves.

Yes. Branding includes the logo, palette, typography and your brand's usage guidelines.

With user research, benchmarking and usability testing on prototypes.

We present 3 distinct concepts and fully develop the one you choose, with up to 2 rounds of revisions included.

Yes. You receive the source files (Figma, vectors and web/print versions) along with the brand usage guidelines.

Yes. We handle redesigns and refreshes while preserving the recognition you've already earned, and we guide you through the visual transition.

Ad campaigns generate results in weeks; SEO is an investment that matures in 3–6 months.

Yes. We manage and optimize your Google Ads and Meta Ads spend with full transparency.

Yes. We produce graphics, copy and video for social aligned with your strategy.

No. The plan covers strategy, creative production and campaign management; the ad budget is set by you and paid directly to Google or Meta. We recommend starting at around $600,000 COP per month.

We suggest at least 3 months, since the first 30 days go into setup and campaign learning. There are no penalty clauses.

We set up analytics and conversion tracking from day one, and you get a monthly report with cost per lead, reach and attributed sales.

Yes. We shoot in different cities; we coordinate logistics based on your project.

Yes. We start from the creative concept and script before shooting, aligned with your goal.

Of course. We adapt formats (vertical, square, horizontal) for each platform.

The plans cover production within the metro area. For other cities we quote travel and crew transport separately.

We can handle casting and locations as an add-on, or shoot at your facilities with your own team, which usually feels most authentic.

Between 7 and 15 business days after the shoot, depending on editing complexity and rounds of revisions.

Power BI, Looker Studio, Metabase and custom solutions, depending on your case.

Yes. We integrate databases, spreadsheets, ERPs, CRMs and APIs.

Yes. We set up automatic refreshes so you always see fresh data.

It depends on the tool. Looker Studio and Metabase can be used without a license; Power BI costs around USD 14 per user per month. We recommend the most economical option for your case.

Yes. A big part of the job is exactly that: unifying spreadsheets, databases and systems into one reliable model.

We define it with you: real time, hourly or once a day, depending on the source and how critical the indicator is.

Both. We adapt the strategy to your size, digital maturity and business goals.

Yes. We can guide you only on strategy or handle the execution as well.

With an assessment session to understand your operation, goals and improvement opportunities.

Yes. That's where it has the most impact: it stops you from investing in the wrong tool. We adjust scope and price to the size of your operation.

Of course. Many clients start with the assessment and then decide whether to continue with the roadmap or execute on their own.

No. If the best solution is an off-the-shelf tool or a different vendor, we'll say so. Our criterion is what suits you best.

Customer support, report generation, data entry, lead follow-up and much more.

Yes. We integrate leading LLMs and connect them securely to your data and systems.

We design integrations with privacy and access control as a priority from the start.

On top of development there is model usage (tokens), usually between $80,000 and $400,000 COP per month depending on conversation volume. We estimate it before we start.

No. We work with providers and configurations that don't reuse your information for training, and we can deploy private models if your policy requires it.

It's configured to recognize its limits and hand the conversation to someone on your team, logging the case so we can keep training it.

Yes. We have experience with AWS, Google Cloud and Azure, and can migrate between them if it helps.

Yes. We have operations and support plans to keep your infrastructure healthy.

Absolutely. We plan and execute the migration minimizing downtime and risk.

No. Provider usage is billed to your account and you keep control; our plan covers the design, operation and optimization of that infrastructure.

In most audits we find 20% to 40% savings through right-sizing, reserved instances and shutting down idle resources.

Yes. We join as a support team, document everything and train your people so you don't depend on us.

We recommend an audit at least once a year and after every major change to your platform.

A controlled test where we simulate real attacks to find vulnerabilities before an attacker does.

Yes. We guide you to comply with the data protection regulations that apply to your business.

No. We agree on testing windows and use non-destructive techniques. Anything risky runs in test environments or outside critical hours.

Always. We sign an NDA before receiving any access, and findings are shared only with the people you authorize.

We can fix them or support your team. The pentesting plan includes a retest to verify the fixes were applied correctly.

Yes. We migrate your site to our managed infrastructure with no noticeable downtime.

Monitoring, updates, backups and incident response depending on the plan you choose.

We run automatic daily backups, with configurable retention.

The plan covers hosting, SSL and maintenance. The domain can be added for roughly $90,000 COP per year for a .com or .co.

We restore from the latest backup at no extra cost within the plan, and we analyze the incident to close the door that was used.

Changes to text, images, prices, posts or existing sections. Brand-new functionality is quoted as separate development.

Mainly remote; we coordinate on-site visits based on your location and plan.

An agreement defining guaranteed response and resolution times for your peace of mind.

Yes. We offer outsourcing and staff augmentation to complement your in-house team.

Standard plans cover business hours. Extended or 24/7 coverage is available in the outsourcing plan or as an add-on.

Most cases are solved remotely within minutes. The Pro plan includes scheduled on-site visits, and we can add one-off visits depending on your location.

We let you know before it becomes a problem and adjust the plan to your actual number of users, with no surprise charges.

We have plans from 1 month for events, projects or operational peaks, and 12, 24 and 36-month plans with lower rates for permanent workstations.

Support and maintenance are included. If it can't be repaired right away, we deliver a replacement unit so nobody stops working.

Yes. When the contract ends you can renew with new equipment, extend the rental or buy the units at their residual value.

Yes. We deliver with the operating system, licenses, antivirus, your corporate domain and whatever software your team needs, plus documented inventory.

It depends on the term. If you'll use the device for more than 4 years and have cash available, buying can be cheaper. If you need to refresh every 2–3 years, don't want to tie up capital, or prefer support and replacement included, renting usually wins. We show you the comparison with real numbers before you decide.

From 1 device. From 10 devices onward we apply volume pricing and assign an account manager to your company.

We offer both lines: brand-new devices with factory warranty, and certified refurbished units inspected by us at a lower rate. You choose based on budget.

Before we pick up any device we perform certified secure erasure of the drives and hand you the corresponding certificate.

Yes. We rent by day, week or month for training sessions, trade shows, audits, peak seasons and temporary projects, with on-site delivery and setup.

Between 2 and 8 weeks depending on the product and the level of customization. We give you an exact timeline after the first meeting.

Yes. All our products are customizable: we adjust modules, fields and workflows, and build new features whenever you need them.

Yes. We connect to your ERP, CRM, payment gateways, invoicing and any tool that exposes an API.

We offer both models: a monthly subscription with support included, or a one-time payment with the code in your name. We'll explain which fits your case.

Not necessarily. We can migrate your current number to the WhatsApp Business API or set up a new line; we explain the implications of each option before deciding.

From 1 to hundreds. Licensing scales with the number of connected agents and you can move up or down by season.

No. It's trained only on your information and configured to recognize its limits and hand the conversation to a person when it doesn't have the answer.

Yes. Leads from your site, WhatsApp and Google or Meta campaigns land straight in the pipeline with their source tagged.

Yes. We import your contacts and opportunities from Excel, Google Sheets or another CRM, with duplicate checking included.

Especially. For multi-month cycles the value is precisely in logged interactions and follow-up reminders.

Yes. You can run separate queues: one for employees (IT, payroll, facilities) and one for customers, each with its own SLAs.

The system warns before it expires, escalates to the next owner and logs the breach in the report.

Yes. A WhatsApp or web conversation can become a ticket in one click, keeping the full history.

In most cases yes: standard scanners, thermal printers, cash drawers and scales. We check your equipment before implementation.

Yes. It includes tables, kitchen orders, split bills and tips. We configure it for your service style.

Yes, integrated with authorized providers. The invoice is issued and sent to the customer at the moment of sale.

Not mandatory: the mobile app uses the phone camera. If your volume is high, a wireless scanner speeds counting up considerably.

Yes. It tracks batches with expiry dates, applies FIFO/FEFO picking and alerts as far ahead as you configure.

Yes. We sync products, balances and movements with your invoicing system or ERP so nothing is typed twice.

No. We integrate with currently authorized providers: you pick one or we recommend one, and we build the integration and the working interface.

Yes. We handle multi-currency and the export documents that apply to your operation.

The system shows the rejection reason, lets you correct and resend, and keeps a full trail of attempts.

Ideally yes, but it can be simplified: one-click timer, weekly logging or per-task estimates. We configure the level of detail your team will actually sustain.

Yes. Construction firms use it with work packages, percentage-of-completion tracking and cost control per activity.

Yes. Approved milestones can generate the invoice directly, with the associated hours and expenses.

Yes, when identification and evidence requirements are met. The platform stores the full trail (identity, IP, timestamp and signed document).

Yes. We apply text recognition (OCR) so you find documents by what they say, not just by file name.

Wherever you decide: on our managed infrastructure or on your company's own server and cloud.

Yes. It's a secure web portal accessible from anywhere, with optional two-factor authentication and IP restrictions if you need them.

Yes. We integrate single sign-on with Google Workspace or Microsoft 365 so nobody has one more password.

Your team. We define editors per department so each one publishes their own content without depending on IT or on us.

No. It hands them information ready and organized: the system calculates and generates documentation, your accountant validates and files. You save the data entry and the transfer errors.

Yes: fixed-term and indefinite, project-based, apprentices and service contracts, each with its own calculation rules.

Yes. We generate the flat file for your bank's payment run and the social security contribution file.

Yes. We configure terms, scales (numeric or qualitative), component weights and the institution's promotion rules.

Not required: the portal works in the phone browser. We can also deliver the mobile app if the school prefers it.

Yes. We migrate students, grades from completed terms and current receivables so you start without losing history.

Yes. Each professional can two-way sync their calendar so personal commitments block slots automatically.

Yes. You can require full payment, a deposit, or leave payment for the appointment itself, per service.

Yes. It generates the video call link on confirmation and includes it in the reminder.